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Technical Support Specialist

OverDrive Inc.
Cleveland, OH
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44125 272904657 The Specialist’s responsibilities include providing support ...
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to end users and to business partners for end user products and services. This role answers and resolves requests related to supported applications, responds to problems that require technical support, utilizes support ticket management system, and communicates end-users’ issues to technical staff and account specialists. This position may work with other departments to perform testing, quality assurance or provide other assistance as needed. Responsibilities: Provide support to end-users including monitoring support...
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Workkeys
Applied Math
4
Graphic Literacy
5
Workplace Documents
5
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Digital Content Librarian - Public Library Collection Development

OverDrive, Inc.
Cleveland, OH
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272904972 The Digital Content Librarian's responsibilities include selecting ...
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and promoting content to help partners build and showcase digital collections and increase content sales and usage. Responsibilities: Collaborate with team of Account Managers and Product Support Specialists to support collection development needs of libraries. Create carts in OverDrive Marketplace upon request from a library staff member. Curate collections to feature on digital library websites as requested by a library staff member. Regularly create readers advisory lists in OverDrive Marketplace to maximize...
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Workkeys
Applied Math
5
Graphic Literacy
5
Workplace Documents
5
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Account Manager (Public Library)

OverDrive, Inc.
Cleveland, OH
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272904784 The Account Manager's responsibilities include building and ...
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nurturing strong relationships with OverDrive’s partners by helping them develop their digital collection, while also maximizing OverDrive’s content sales and market share. This position represents the primary relationship with partners in the ongoing support and management of their OverDrive service. Responsibilities Be knowledgeable on all relevant OverDrive and Kanopy products, services, and features. Serve as the partners’ primary contact for questions, concerns, and requests and delegate as appropriate. Drive revenue...
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Career Level / Education:
Salary:
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Workkeys
Applied Math
4
Graphic Literacy
5
Workplace Documents
5
apply
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Technician (Helpdesk / Desktop Support)

OverDrive, Inc.
Cleveland, OH
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***This position will require you to be located in Cleveland, OH ****We are ...
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in a hybrid schedule, 2 days on campus and 3 days WFH.*** The Technician's responsibilities include ensuring workstation uptime for end users to access their business applications by supporting desktops, servers, network hardware and software. Additional responsibilities may include other client support requirements including, but not limited to, desktops, servers, smart phones, operating systems, LAN / WAN, security, wireless, backups, disaster recovery, managed services, remote access, e-mail, collaboration,...
Location:
Cleveland, OH
Job Type:
Full-Time
Permanent
Occupation:
Computer User Support Specialists
Career Level / Education:
Associate's degree
Salary:
Middle Income Jobs ($30K-$49K)
Certifications / Licenses:
Driver's License
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

Marketing & Sales Operations Specialist

OverDrive, Inc.
Cleveland, OH
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***This position will require you to be located in Cleveland, OH ****We are ...
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About the job:
in a hybrid schedule, 2 days on campus and 3 days WFH. *** The Marketing & Sales Operations Specialist's responsibilities include providing comprehensive operational support across various departments, including Marketing, Sales, Partner Support, Publisher Account Services, Public Library North America, Education, and International Sales. This role focuses on enhancing operational efficiency and effectiveness to elevate the quality and value of organizational efforts. Responsibilities include defining and refining...
Location:
Cleveland, OH
Job Type:
Full-Time
Permanent
Occupation:
Management Analysts
Career Level / Education:
High school diploma or equivalent
Salary:
High Income Jobs ($80K-$99K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
N/A
Graphic Literacy
N/A
Workplace Documents
N/A
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Security Engineer - Incident Responder (Mid-Level)

OverDrive, Inc.
Cleveland, OH
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**This position will require you to be located in Cleveland, OH. We are in a ...
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About the job:
hybrid schedule, 2 days on campus and 3 days WFH.** The Security Engineer - Incident Responder's responsibilities include planning and preparing for cybersecurity issues that have been identified as business risks. This is includes creating incident response playbooks for the actions to be performed if such an event occurs and training through tabletop exercises to ensure team members are prepared to handle these events. Many such events will be started based on data maintained and monitored by the incident responder...
Location:
Cleveland, OH
Job Type:
Full-Time
Permanent
Occupation:
Information Security Analysts
Career Level / Education:
Bachelor's degree
Salary:
Six Figure Jobs (more than $100K)
Certifications / Licenses:
Driver's License
Workkeys
Applied Math
5
Graphic Literacy
6
Workplace Documents
6
apply
Detailed Job Information

Email Marketing Specialist I

OverDrive, Inc.
Cleveland, OH
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***This position will require you to be located in Cleveland, OH ****We are ...
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About the job:
in a hybrid schedule, 2 days on campus and 3 days WFH.*** The Email Marketing Specialist responsibilities include coordinating, creating and deploying digital resources (i.e., emails, landing pages) that utilize best practices to drive continuous improvement for all OverDrive campaigns and email marketing programs. This role is instrumental in building the email marketing program from a technical standpoint and growing it into a best-in-class experience. Must have experience with creating dynamic and responsive...
Location:
Cleveland, OH
Job Type:
Full-Time
Permanent
Occupation:
Search Marketing Strategists
Career Level / Education:
Bachelor's degree
Salary:
Middle Income Jobs ($30K-$49K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

Systems Engineer (senior-level)

OverDrive, Inc.
Cleveland, OH
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***This position will require you to be located in Cleveland, OH ****We are ...
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About the job:
in a hybrid schedule, 2 days on campus and 3 days WFH.*** The Systems Engineer's responsibilities include ensuring the stability, integrity and efficient operation of the information systems that support core organizational functions. This is achieved by installing, monitoring, maintaining, supporting and optimizing all required hardware and software and associated operating systems. This position will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve issues to...
Location:
Cleveland, OH
Job Type:
Full-Time
Permanent
Occupation:
Network and Computer Systems Administrators
Career Level / Education:
Bachelor's degree
Salary:
Six Figure Jobs (more than $100K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
5
Graphic Literacy
4
Workplace Documents
5
apply
Detailed Job Information

Data Analyst (Mid-Level)

OverDrive, Inc.
Cleveland, OH
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***This position will require you to be located in Cleveland, OH ****We are ...
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Summary
About the job:
in a hybrid schedule, 2 days on campus and 3 days WFH.*** The Data Analyst's responsibilities include performing complex analysis in an evolving data environment, defining data architecture needs, creating use cases for data technologies and advancing our collective awareness of and expertise in data analytics and intelligence. This position will interact with new and existing data to improve data usability and quality, find trends, identify insights and provide thought leadership on how to derive value from those...
Location:
Cleveland, OH
Job Type:
Full-Time
Permanent
Occupation:
Management Analysts
Career Level / Education:
Bachelor's degree
Salary:
Upper Middle Income Jobs ($50K-$79K)
Certifications / Licenses:
N/A
Workkeys
Applied Math
4
Graphic Literacy
4
Workplace Documents
4
apply
Detailed Job Information

Security Engineer (Generalist)

OverDrive, Inc.
Cleveland, OH
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**Job Summary: **The Security Engineer's (Generalist) responsibilities ...
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Summary
About the job:
include maintaining the security posture of OverDrive. This role works with all departments to maintain a high level of security within our applications and network as well as maintain compliance with regulatory standards such as PCI, RGR, Rakuten SCP, and J-SOX.**Responsibilities:**- Advocate security best practices throughout the company.- Perform security audits and design reviews against network devices and policies or code and applications. Report audit findings and discuss risks to allow for educated decisions.-...
Location:
Cleveland, OH
Job Type:
Full-Time
Permanent
Occupation:
Information Security Analysts
Career Level / Education:
Bachelor's degree
Salary:
Six Figure Jobs (more than $100K)
Certifications / Licenses:
SolarWinds SCP
Driver's License
Workkeys
Applied Math
5
Graphic Literacy
6
Workplace Documents
6
apply
Detailed Job Information
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